Shop Policy

Shipping

- FREE shipping on orders over $75 with FREESHIP code at check out
- Order processing time- 2-4 weeks if custom. All others ship within 5-7 business days.
- Sent priority mail unless you need expedited service-
- Local to Central Oregon? Pickup is available
- All items ship from Prineville, Oregon

Refund Policy

Refund Policy

  • Here at Sugarpea Design Co. we have a 7-day return policy which means you will have 7 days after receiving your item to request a return. Eligibility depends on your item being in the same condition that you received it and must be unused, in its original packaging. You’ll also need to show proof of purchase. 
  • To start the return process, use the contact form on our website or email us at: sll@sugarpeadesignco.com. A return address and instructions will be provided to you via email or your preferred contact method which you will need to provide. If your return is accepted, we’ll send you a return shipping label (if we are at fault) (if it is due to other reasons the customer is responsible for paying the return shipping), as well as instructions on how and where to send your package. Any and all  items sent to us without first requesting a return will be rejected. 
    Feel free to contact us for any return question should you have any, at sll@sugarpeadesignco.com. 
  • Inspect your order upon reception for damages or issues. Contact us immediately if defective, damaged, or wrong item. Photos of UVDTF are stock; actual print may vary slightly in color. Returns allowed for color difference at customer's expense. Contact  sll@sugarpeadesignco.com for photos or videos of defects etc.
  • Non-Returnable Items:
    Refunds and returns will not be accepted on clearance items or gift cards.
  • Refunds
    We will notify you and let you know if the refund was approved or declined. If approved, you’ll be automatically refunded on your original payment method within 10 business days or a store credit will be issued. Please remember it can takes time for your bank or credit card company to process and post the refund. 
    However, if more than 14 business days have passed since we issued your return, please contact us at sll@sugarpeadesignco.com.

Office Hours

Welcome to the wacky world of office hours, where time is but a mere suggestion and coffee is the fuel that keeps the gears turning! (Seriously, if you see a gear turning without coffee, you might want to check for a malfunction.)

Now, let’s get down to the nitty-gritty. Our office hours are like a well-choreographed dance routine—smooth, predictable, and occasionally interrupted by a rogue cat/dog or a surprise snack attack. We’re here to serve you during the following times:

Monday to Friday: 9 AM to 6 PM PST (or until the last donut is devoured, whichever comes first!)

Saturday and Sunday: Closed (because even the most dedicated office warriors need a break to recharge their superpowers—preferably with a side of pizza, beer, and Netflix!)

During these hours, our team of 2 delightful humans (and maybe a few friendly robots) is ready to assist you with all your cup and accessory needs. Whether you’re looking for the perfect pair of earrings to jazz up your Tuesday or a quirky piece to make your friends say, “Where on earth did you get that?!”—we’ve got you covered!

But wait, there’s more! (No, we’re not selling you a set of steak knives, but wouldn’t that be a fun twist?) If you happen to reach out to us outside of our office hours, fear not! Your message will be safely tucked away in our digital inbox, waiting for the moment we return to sprinkle some magic on it. Think of it as sending a message in a bottle, but with less ocean and more Wi-Fi.

So, prepare your best dance moves for when we’re get back! We can’t wait to chat, share some laughs, and help you find that perfect cup, accessory, or design for the perfect item on your wish list that’ll make you feel like a million bucks (or at least a solid twenty!).

Remember, life is too short for boring cups etc., so we’re dedicated helping you add a ray of freaking sunshine to your day! Now, go forth and conquer the day—just make sure to do it between 9 AM and 6 PM!

Later Tater!

Stacy & Jaiden


Terms of Service

 

Welcome to Sugarpea Design Co. These Terms of Service govern your use of our website and the purchase of our products. By accessing or using our services, you agree to comply with these terms. If you do not agree with any part of these terms, you must not use our services.

1. Acceptance of Terms
By using our website, you affirm that you are at least 18 years old or have the consent of a parent or guardian. You agree to provide accurate and complete information when creating an account or making a purchase.

2. Product Information
We strive to provide accurate descriptions and images of our products. However, we cannot guarantee that the colors, sizes, or other specifications will be completely accurate due to variations in display settings and manufacturing processes. All products are subject to availability.

3. Order Acceptance
All orders placed through our website are subject to acceptance by Sugarpea Design Co. We reserve the right to refuse or cancel any order for reasons including but not limited to product availability, errors in product information, or suspected fraudulent activity.

4. Pricing
Prices for our products are subject to change without notice. We will notify you of any changes to pricing before processing your order. All prices are in U.S. dollars.

5. Payment
We accept various payment methods as indicated on our website. By providing payment information, you represent and warrant that you have the right to use the payment method you provide.

6. Shipping and Delivery
Shipping times may vary based on product availability and your location. We aim to process orders within the specified time frames. Please refer to our Shipping Policy for detailed information on shipping methods and costs.

7. Returns and Refunds
Our return policy allows for returns within 7 days of receiving your item. To be eligible for a return, items must be in their original condition. Please refer to our Refund Policy for further details on the return process.

8. Limitation of Liability
To the fullest extent permitted by law, Sugarpea Design Co. shall not be liable for any indirect, incidental, or consequential damages arising from your use of our products or services.

9. Changes to Terms
We reserve the right to modify these Terms of Service at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our services after any changes constitutes your acceptance of the new terms.

10. Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of the State of Oregon, without regard to its conflict of law principles.

If you have any questions regarding these Terms of Service, please contact us at sll@sugarpeadesignco.com.